ARIFIN, Busthanul; KUSUMA, Hadri; KUSUMAPUTRI, Erika Setyanti. When Customers Complain: The Value of Self Efficacy in Service Recovery Performance. Share: Jurnal Ekonomi dan Keuangan Islam, [S. l.], v. 14, n. 2, p. 660–679, 2025. DOI: 10.22373/share29441. Disponível em: https://jurnal.ar-raniry.ac.id/index.php/Share/article/view/29441. Acesso em: 5 oct. 2025.