1.
Arifin B, Kusuma H, Kusumaputri ES. When Customers Complain: The Value of Self Efficacy in Service Recovery Performance. SJEKI [Internet]. 2025 Sep. 5 [cited 2025 Oct. 5];14(2):660-79. Available from: https://jurnal.ar-raniry.ac.id/index.php/Share/article/view/29441