Studi Deskriptif Manajemen Pengetahuan (Knowledge Management) pada Perusahaan Telekomunikasi Multinasional: Studi Kasus pada Perusahaan Ericsson

Rattahpinnusa Handisa, Csaba Cserenyes, Sahansheel Kaur

Abstract


Managing knowledge is a crucial aspect for technological industries, such as telecommunication companies. The
companies can gain benefit from employee’s knowledge to improve company services as well as to develop advanced products. In fact,
managing knowledge is not easy to do considering organization’s cul- ture. The aim of this paper is to analyze the challenges to apply
knowledge managementsystem in a multina- tionaltelecommunicationcompany. Thetypeofthisresearchisstudycase.Datawerecollected
byinterviewing key persons and it was analyzed by using Miles and Huber Man model. The result shows that capturing tacit knowledge
and developing collaborative environment become challenges for Ericsson to manage knowledge. Mostly,staffs preferto keep theirtacit
knowledgeratherthantosharethatknowledge.Thisstudyrecommends todevelopcollaborativeenvironmentbybuildingtrustamong
staffsthroughgroupdiscussion.


Keywords


Knowledge management; challenges; Ericsson

Full Text:

PDF

References


Alavi, M, and D Leidne. “Review: Knowledge Management And Knowledge Manage- ment Systems: Conceptual Foundations And Research Issues.” Mis Quarterly 25, no. 1 (2001): 107–36.

Cervone, HF. “Knowledge Management As A Method For Supporting Digital Library Projects.” OCLC Systems & Services: International Digital Library Perspectives 27, no. 4 (2011): 272–74.

Ericsson. This Is Ericsson, What We Do, And Who We Are, Video. sinne locco: You- Tube, 2016. https://www.youtube.com/ watch?v=FzMijCdPPFs.

———. “Welcome to the Networked Society – Ericsson Annual Report2014, "Ericsson 2015.http://www.ericsson.com/thecom- pany/investors/financial_reports/2014/ annual14/ericsson2014en.pdf.

Lichtenstein, S,MC Swatman , and DU Systems. “Sustainable Knowledge Management Systems Integration, Personalisation And Contextualisation.” Deakin University School of Information Systems, n.d.

Rahmat, Sahid. “ANALISIS DATA PENELITIAN KUALITATIF MODEL MILES DAN HU- BERM.” Pasca Universitas Muhammadi- yah Surakarta, 2011. https://edoc.site/ analisis-data-penelitian-kualitatif-mod- el-miles-dan-huberman-pdf-free.html.

Alavi and Leidne, “Review: Knowledge Man- agement And Knowledge Management Systems: Conceptual Foundations And Research Issues.”

Lichtenstein, Swatman, and Systems, “Sus- tainable Knowledge Management Systems Integra- tion, Personalisation And Contextualisation.”




DOI: http://dx.doi.org/10.22373/adabiya.v20i2.7470

Refbacks

  • There are currently no refbacks.


 

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

 Jurnal Adabiya : Published by Faculty of Literature and Humaniora in cooperation with Center for Research and Community Service (LP2M), UIN Ar-Raniry Banda Aceh, Aceh, Indonesia.



indexed by:    

                

Free counters!