The Effect of Work Stress and Work Environment on Employee Loyalty Through Job Satisfaction Using the PLS-SEM Approach
DOI:
https://doi.org/10.22373/psikoislamedia.v11i1.33560Keywords:
Job Satisfaction, Employee Loyalty, PLS SEM, role conflict, work environmentAbstract
Post-pandemic employee loyalty is crucial yet inconsistent, requiring job satisfaction as a mediator. To analyze loyalty determinants via work stress (pressure and role conflict) and work environment mediated by job satisfaction. A survey of 75 PT. XYZ employees was analyzed using PLS-SEM. The model explains 64.3% of loyalty variance (R2=0.643). Role conflict is the dominant predictor of job satisfaction (β=0.685), fully mediating its impact on loyalty (β=0.460). Physical work pressure is insignificant. The work environment has a significant direct effect on loyalty (β=0.268). Retention strategies are more effective through conflict management and a conducive environment rather than merely reducing workload.
References
Anjani, N. L. P. A., & Supartha, I. W. G. (2020). Lingkungan Kerja, Stres Kerja, Dan Motivasi Kerja Berpengaruh Terhadap Loyalitas Karyawan. E-Jurnal Manajemen Universitas Udayana, 9(7), 2496–2515. https://doi.org/10.24843/EJMUNUD.2020.v09.i07.p03
Auladina, N. I., & Frianto, A. (2023). Pengaruh Lingkungan Kerja dan Motivasi Kerja Terhadap Loyalitas Karyawan. Journal of Business and Innovation Management, 6(1), 14–25. https://doi.org/10.33752/bima.v6i1.564
Azzahra, A., Rakhmanita, A., & Suryani, R. (2025). Pengaruh Lingkungan Kerja dan Hubungan antar Karyawan terhadap Loyalitas Karyawan pada PT Antasena Coretech Indonesia. Indonesian Journal of Economics, 4(2), 89–101. https://jurnal.cdf.or.id/index.php/ije/article/view/123
Christian, N., Sunyoto, J. E., & Angelica, J. (2024). Analisis Pengaruh Sosial Ekonomi Dan Lingkungan Kerja Terhadap Loyalitas. INDO PUBLISHING Journal, 6(1), 45–58. https://indopublishing.com/index.php/journal/article/view/12
Darmawan, R. (2023). Pengaruh Kompensasi dan Work Life Balance terhadap Kepuasan Kerja dengan Variabel Stres Kerja Sebagai Variabel Mediasi. SEIKO: Journal of Management & Business, 6(1), 547–570. https://doi.org/10.37531/sejaman.v6i1.3533
Ghozali, I. (2021). Partial Least Squares: Konsep, Teknik, dan Aplikasi Menggunakan Program SmartPLS 3.2.9 (Edisi 3). Badan Penerbit Universitas Diponegoro.
Giovanni, V. F., & Ie, M. (2022). Pengaruh Lingkungan Kerja dan Kepuasan Kerja terhadap Loyalitas Karyawan di Industri Kreatif. Jurnal Manajerial Dan Kewirausahaan, 4(1), 232–240. https://doi.org/10.24912/jmk.v4i1.17184
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2021). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (3rd Ed.). Sage Publications.
Hardani, Andriani, H., Ustiawaty, J., Utami, E. F., Istiqomah, R. R., & Fardani, R. A. (2020). Metode Penelitian Kualitatif & Kuantitatif. Pustaka Ilmu.
Iba, Z., & Wardhana, A. (2024). Metodologi Penelitian Ekonomi dan Bisnis. Media Sains Indonesia.
Memon, M. A., Ramayah, T., Cheah, J. H., Ting, H., Chuah, F., & Cham, T. H. (2021). PLS-SEM Statistical Programs: A Review. Journal of Applied Structural Equation Modeling, 5(1), 1–14. https://doi.org/10.47263/JASEM.5(1.01)
Pratama, G. C., & Abdurrahman. (2025). Pengaruh Lingkungan Kerja Dan Budaya Organisasi Terhadap Loyalitas Karyawan Melalui Kepuasan Kerja Pada Perusahaan Logistik Jakarta. Journal of Innovative and Creativity, 5(3), 12324–12339. https://widcom.co.id/index.php/jic/article/view/123
Purnomo, S. (2021). Pengaruh Stres Kerja dan Motivasi Kerja terhadap Kepuasan Kerja. Studi Ilmu Manajemen Dan Organisasi, 2(1). https://ejournal.uika-bogor.ac.id/index.php/SIMO
Purwanto, A., Asbari, M., & Santoso, T. I. (2021). Metode Penelitian Kuantitatif, Kualitatif, dan Mixed Method. Journal of Industrial Engineering & Management Research, 2(1). https://jiemar.org/index.php/jiemar/article/view/127
Pusparani, D. G., & Juhaeti. (2025). Pengaruh Loyalitas dan Lingkungan Kerja Terhadap Kinerja Pegawai Biro Sumber Daya Manusia. Jurnal Inovatif Mahasiswa Manajemen, 5(2), 112–124. http://jim.unpam.ac.id/index.php/JIMM/article/view/123
Rizan, M., Wibowo, A., & Agung, I. (2023). Teknik Analisis Data Penelitian Manajemen. Pustaka Bisnis.
Robbins, S. P., & Judge, T. A. (2023). Organizational Behavior (19th Ed.). Pearson.
Santika, P. E. (2024). Pengaruh Kepuasan Kerja Dan Stres Kerja Terhadap Loyalitas Karyawan Pada PT. Santika Pendopo Energy Palembang. Community Development Journal: Jurnal Pengabdian Masyarakat, 5(2), 3981–3986. https://doi.org/10.31004/cdj.v5i2.27765
Sarstedt, M., Ringle, C. M., & Hair, J. F. (2020). Treating unobserved heterogeneity in PLS-SEM: A multi-method approach. In Partial Least Squares Structural Equation Modeling (pp. 197–217). Springer. https://link.springer.com/chapter/10.1007/978-3-319-71691-6_7
Siburian, D. (2025). Pengaruh Lingkungan Kerja Dan Beban Kerja Terhadap Loyalitas Kerja Karyawan Pada Generasi Z. Jambura Economic Education Journal, 7(1), 55–68. https://ejurnal.ung.ac.id/index.php/jeej/article/view/23456
Simamora, B. (2022). Analisis Multivariat Pemasaran. Gramedia Pustaka Utama.
Siyoto, S., & Sodik, M. A. (2024). Dasar Metodologi Penelitian. Literasi Media.
Steven, H., & Prasetio, A. P. (2020). Pengaruh Stres Kerja Dan Kepuasan Kerja Terhadap Kinerja Karyawan. Jurnal Penelitian Ipteks, 5(1), 78–88. https://doi.org/10.32528/ipteks.v5i1.3018
Sugiyono. (2022). Metode Penelitian Kuantitatif, Kualitatif, dan R&D (Edisi ke-29). Alfabeta.
Syafira, N., & Rahmah, D. D. N. (2025). Pengaruh Stres Kerja terhadap Loyalitas Karyawan pada Karyawan Generasi Z Kota Samarinda. JEMSI (Jurnal Ekonomi, Manajemen, Dan Akuntansi), 11(4), 133–145. https://doi.org/10.35870/jemsi.v11i4.2498
Wijaya, P., & Wahyuni, D. (2022). Kepuasan kerja sebagai mediator hubungan antara work-family conflict dan niat berhenti kerja. Jurnal Psikologi Industri Dan Organisasi, 3(1), 25–36. https://doi.org/10.20473/jpio.v3i1.34685
Wularsih, H., & Octafian, R. (2024). Analisis Lingkungan Kerja dan Dampaknya Terhadap Retensi Karyawan. Jurnal Ilmiah Manajemen Dan Bisnis, 10(1). https://jurnal.unai.edu/index.php/jim/article/view/123
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Nia Nandini, Winarti, M Lukman Nurhakim, Althaaf Fawwaz Wanna
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish in this Journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under Attribution-ShareAlike 4.0 International (CC BY-SA 4.0) allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work. (See The Effect of Open Acces)
