Articles

Al-Khalaf, E., & Choe, P. (2020). Increasing Customer Trust Towards Mobile Commerce in a Multicultural Society: A Case of Qatar. Journal of Internet Commerce, 19(1), 32–61. https://doi.org/10.1080/15332861.2019.1695179

Alam, MMD, Karim, R. Al, & Habiba, W. (2021). The relationship between CRM and customer loyalty: the moderating role of customer trust. International Journal of Bank Marketing, 39(7), 1248–1272. https://doi.org/10.1108/IJBM-12-2020-0607

Alhusain, AS (2021). Bank Syariah Indonesia: Challenges and Strategies in Encouraging the National Economy. Brief Information: Economics and Public Policy, 13(3), 19–24. http://berkas.dpr.go.id/puslit/files/info_singkat/Info Brief-XIII-3-I-P3DI-Februari-2021-197.pdf

Aulia, R., Ibrahim, A., & Tarigan, I. R. R. (2020). Operasionalisasi Lembaga Keuangan Baru Dan Dampaknya Terhadap Pertumbuhan Usaha Mikro. JIHBIZ: Global Journal of Islamic Banking and Finance., 2(1), 57-81.

Nobles, MI (2017). The Existence of Islamic Economics (Study on the Development of Islamic Banking in Indonesia). Law and Justice, 2(1), 24–34. https://doi.org/https://doi.org/10.23917/laj.v2i1.4334

Bansal, SP, Singh, R., & Gangotia, A. (2014). Measuring the Impact of Sales Promotion, Service Quality and Customer Experience: A Case of e-Ticketing. Transnational Corporations Review, 6(4), 419–428. https://doi.org/10.5148/tncr.2014.6407

Cassia, F., Cobelli, N., & Ugolini, M. (2017). The effects of goods-related and service-related B2B brand images on customer loyalty. Journal of Business & Industrial Marketing, 32(5), 722–732. https://doi.org/10.1108/JBIM-05-2016-0095

Chen, Y.-C., Shen, Y.-C., & Liao, S. (2009). An integrated model of customer loyalty: an empirical examination in retailing practice. The Service Industries Journal, 29(3), 267–280. https://doi.org/10.1080/02642060701842886

Chinomona, R. (2016). Brand communication, brand image and brand trust as antecedents of brand loyalty in Gauteng Province of South Africa. African Journal of Economic and Management Studies, 7(1), 124–139. https://doi.org/10.1108/AJEMS-03-2013-0031

Choi, B., & Kim, HS (2020). Customer-to-customer interaction quality, promotion emotion, prevention emotion and attitudinal loyalty in mass services. Journal of Service Theory and Practice, 30(3), 257–276. https://doi.org/10.1108/JSTP-08-2019-0172

Dimitha, D. V., Ibrahim, A., & Ahmadsyah, I. (2021). Analisis Persepsi Nasabah Terhadap Strategi Pemasaran Bank Aceh Syariah Di Kota Banda Aceh. Journal of Sharia Economics, 2(1), 42-58.

Empen, J., Loy, J.-P., & Weiss, C. (2015). Price promotions and brand loyalty. European Journal of Marketing, 49(5/6), 736–759. https://doi.org/10.1108/EJM-08-2013-0433

Erkmen, E., & Hancer, M. (2019). Building brand relationships for restaurants. International Journal of Contemporary Hospitality Management, 31(3), 1469–1487. https://doi.org/10.1108/IJCHM-08-2017-0516

Faisal, M., Shabbir, MS, Javed, S., & Shabbir, MF (2016). Measuring service quality and customer satisfaction in Pakistan: Evidence based on the CARTER Model. International Business Management, 10(20), 5011–5016. https://doi.org/http://dx.doi.org/10.1080/14783363.2015.1100517

Fatinah, A., & Iqbal Fasa, M. (2021). Analysis of Financial Performance, Impact of Merger of 3 State-Owned Sharia Banks and Strategy of Indonesian Islamic Bank (BSI) in National Economic Development. Journal of Business Management (JMB), 34(1), 23–33. http://ejournal.stieibbi.ac.id/index.php/jmb

Febrianti, D., Hidayah, SAL, Abdullah, A., & Lawita, NF (2021). Application of Database in Banking Companies (Case Study on Application of Mobile Banking in Indonesian Islamic Banks). Tambusai Journal of Education, 5(2), 3686–3693. https://www.jptam.org/index.php/jptam/article/view/1449

Fitria, N., Troena, EA, & Hussein, AS (2016). The Influence of Relational Benefits and Bank Brand Image to Customer Loyalty Through Sharia Bank Customer Satisfaction (A Study on PT Bank Syariah Mandiri Kediri Branch). Imperial Journal of Interdisciplinary Research, 2(8), 31–38. https://www.researchgate.net/journal/Imperial-Journal-of-Interdisciplinary-Research-IJIR-2454-1362

Gillani, SUA, & Clouds, AG (2014). Customer loyalty in financial sector: A case study of commercial banks in southern Punjab. International Journal of Accounting and Financial Reporting, 4(2), 587.

Glaveli, N. (2021). Corporate social responsibility toward stakeholders and customer loyalty: investigating the roles of trust and customer identification with the company. Social Responsibility Journal, 17(3), 367–383. https://doi.org/10.1108/SRJ-07-2019-0257

Gokmenoglu, KK, & Amir, A. (2021). The impact of perceived fairness and trustworthiness on customer trust within the banking sector. Journal of Relationship Marketing, 20(3), 241–260. https://doi.org/10.1080/15332667.2020.1802642

Guenzi, P. (2002). Sales Force Activities and Customer Trust. Journal of Marketing Management, 18(7–8), 749–778. https://doi.org/10.1362/0267257022780606

Harumi, SD (2016). The effect of trust and customer satisfaction on customer loyalty at the Seiko Laundry Company Medan. Analytica: Journal of Master of Psychology UMA, 8(2), 115–128.

Hsieh, A., & Li, C. (2008). The moderating effect of brand image on public relations perception and customer loyalty. Marketing Intelligence & Planning, 26(1), 26–42. https://doi.org/10.1108/02634500810847138

Huang, H.-C., Chang, Y.-T., Yeh, C.-Y., & Liao, C.-W. (2014). Promote the price promotion. International Journal of Contemporary Hospitality Management, 26(7), 1065–1082. https://doi.org/10.1108/IJCHM-05-2013-0204

Ibrahim, A., & Kamri, N. A. (2017). The Ethical Practices of Islamic Banking: An Analysis from Customer Satisfaction Perspective. MIQOT: Jurnal Ilmu-ilmu Keislaman, 41(1).

Iglesias, O., Markovic, S., Bagherzadeh, M., & Singh, JJ (2020). Co-creation: A Key Link Between Corporate Social Responsibility, Customer Trust, and Customer Loyalty. Journal of Business Ethics, 163(1), 151–166. https://doi.org/10.1007/s10551-018-4015-y

Iwan, & Saputra, A. (2020). The Influence of Brand Image And Promotion On The Purchase Decision Of Indocafe Products At Pt Prima Bintang Distributions. Magisma: Scientific Journal of Economics and Business, 8(2), 17–24. https://doi.org/10.35829/magisma.v8i2.94

Jasfar, F. (2009). Service Management. Bogo: Ghalia Indonesia.

Jin, N. (Paul), Lee, S., & Huffman, L. (2012). Impact of Restaurant Experience on Brand Image and Customer Loyalty: Moderating Role of Dining Motivation. Journal of Travel & Tourism Marketing, 29(6), 532–551. https://doi.org/10.1080/10548408.2012.701552

Kassim, S. (2016). Islamic finance and economic growth: The Malaysian experience. Global Finance Journal, 30, 66–76. https://doi.org/https://doi.org/10.1016/j.gfj.2015.11.007

Kendrick, A. (1998). Promotional products vs price promotion in fostering customer loyalty: a report of two controlled field experiments. Journal of Services Marketing, 12(4), 312–326. https://doi.org/10.1108/08876049810226982

Kittur, P., & Chatterjee, S. (2021). Goods and services related brand image and B2B customer loyalty: effects of construal level. Journal of Business & Industrial Marketing, 36(1), 17–30. https://doi.org/10.1108/JBIM-06-2019-0284

Komunda, M., & Osarenkhoe, A. (2012). Remedy or cure for service failure? . Business Process Management Journal, 18(1), 82–103. https://doi.org/10.1108/14637151211215028

Kotler, P. & Armstrong, G. (2008). Principles of Marketing, Issue 12, Volume 1. Marketing Management.

Kumar Roy, S., M. Lassar, W., & T. Butaney, G. (2014). The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites. European Journal of Marketing, 48(9/10), 1828–1849. https://doi.org/10.1108/EJM-04-2013-0193

Kurniasari, E. (2021). Future Prospects of Islamic Banks in Indonesia After the Merger of State-Owned Sharia Banks. Rechtenstudent Journal UIN KHAS Jember, 2(1), 35–45. https://rechtenstudent.iain-jember.ac.id/index.php/rch/article/view/52

Langga, A., Kusumawati, A., & Alhabsji, T. (2021). Intensive distribution and sales promotion for improving customer-based brand equity (CBBE), re-purchase intention and word-of-mouth (WOM). Journal of Economic and Administrative Sciences, 37(4), 577–595. https://doi.org/10.1108/JEAS-03-2019-0041

Lupiyoadi, R. (2013). Service Marketing Management: Competency-Based Edition 3. In Salemba Publisher.

Lwin, MO, Wirtz, J., & Stanaland, AJS (2016). The privacy dyad. Internet Research, 26(4), 919–941. https://doi.org/10.1108/IntR-05-2014-0134

Mailinda, R., Ibrahim, A., & Zainul, Z. R. (2018). Pengaruh Leverage, Likuiditas dan Ukuran Perusahaan terhadap Profitabilitas pada BNI Syariah di Indonesia Periode 2015-2017. Jurnal Ilmiah Mahasiswa Ekonomi Manajemen, 3(4). doi:https://doi.org/10.24815/jimen.v3i4.9794

Marakanon, L., & Panjakajornsak, V. (2017). Perceived quality, perceived risk and customer trust affect customer loyalty of environmentally friendly electronics products. Kasetsart Journal of Social Sciences, 38(1), 24–30. https://doi.org/https://doi.org/10.1016/j.kjss.2016.08.012

Martínez, P., & Rodríguez del Bosque, I. (2013). CSR and customer loyalty: The roles of trust, customer identification with the company and satisfaction. International Journal of Hospitality Management, 35, 89–99. https://doi.org/https://doi.org/10.1016/j.ijhm.2013.05.009

McMullan, R., & Gilmore, A. (2008). Customer loyalty: an empirical study. European Journal of Marketing, 42(9/10), 1084–1094. https://doi.org/10.1108/03090560810891154

Moretta Tartaglione, A., Cavacece, Y., Russo, G., & Granata, G. (2019). A Systematic Mapping Study on Customer Loyalty and Brand Management. Administrative Sciences, 9(1), 8. https://doi.org/10.3390/admsci9010008

Mornay, R.-L., Lauren, S., & Leon, DP (2013). The influence of trust, commitment and conflict-handling on customer loyalty: a parallel investigation. Journal of Economic and Financial Sciences, 6(1), 195–215. https://doi.org/10.10520/EJC135915

Muarif, H., Ibrahim, A., & Amri, A. (2021). Likuiditas, Kecukupan Modal, Pembiayaan Bermasalah Dan Pengaruhnya Terhadap Profitabilitas Bank Umum Syariah Di Indonesia Periode 2016-2018. JIHBIZ: Global Journal of Islamic Banking and Finance., 3(1), 36-55.

Nafiah, N., & Pratama, AAN (2021). The Influence of Customer Intimacy, Promotion, and Islamic Brand Image on Customer Loyalty at Bank Syariah Indonesia Kcp Godean 3 With Satisfaction As an Intervening Variable. JOURNAL OF TRANSFORMATIONS (ISLAMIC STUDIES), 5(2), 177–190. https://doi.org/https://doi.org/10.23971/tf.v5i2.3182

Ngoc Phan, K., & Ghantous, N. (2013). Managing brand associations to drive customers' trust and loyalty in Vietnamese banking. International Journal of Bank Marketing, 31(6), 456–480. https://doi.org/10.1108/IJBM-04-2013-0038

Ogba, I., & Tan, Z. (2009). Exploring the impact of brand image on customer loyalty and commitment in China. Journal of Technology Management in China, 4(2), 132–144. https://doi.org/10.1108/17468770910964993

Porwati, V., & Fasa, MI (2021). Suharto 2021. Analysis of the Profitability Potential of Islamic Banks Post-Merger Viewed From the Determinants That Can Affect It. Journal of Business Management, 34(1), 34–41. https://doi.org/http://ejournal.stieibbi.ac.id/index.php/jmb

Prasaranphanich. (2007). Consumer Behavior: Decision Model Analysis. Yogyakarta: Atma Jaya University Yogyakarta.

Rangkuti, F. (2003). Measuring Customer Satisfaction. Jakarta: PT. Main Library Gramedia.

Rao, KS, Rao, B., & Acharyulu, GVRK (2021). Examining ePWOM-purchase intention link in Facebook brand fan pages: Trust beliefs, value co-creation and brand image as mediators. IIMB Management Review, 33(4), 309–321. https://doi.org/https://doi.org/10.1016/j.iimb.2021.11.002

Rios, RE, & Riquelme, HE (2008). Brand equity for online companies. Marketing Intelligence & Planning, 26(7), 719–742. https://doi.org/10.1108/02634500810916681

Riyadi, S. (2019). Influence between banking service quality and brand image against customer relationship and loyalty in sharia banks. European Research Studies Journal, XXII, 322–342. https://doi.org/https://doi.org/10.35808/ersj/1475

Rosana, FC, & Setiawan, K. (2021). Islamic Financial Assets Grow 21.48 Percent, OJK Boss: Better Than Conventional. Bisnis.Com. https://business.tempo.co/read/1424632/asset-keuangan-syariah%02tumbuh-2148-persen-bos-ojk-baik-dari-konvensional

Suh, B., & Han, I. (2003). The Impact of Customer Trust and Perception of Security Control on the Acceptance of Electronic Commerce. International Journal of Electronic Commerce, 7(3), 135–161. https://doi.org/10.1080/10864415.2003.11044270

Sumadi, S., & Soliha, E. (2015). The Effect of Bank Image and Trust on Loyalty Mediated by Customer Satisfaction. JDM (Journal of Management Dynamics), 6(2). https://journal.unnes.ac.id/nju/index.php/jdm/article/view/4301/0

Sun, P.-C., & Lin, C.-M. (2010). Building customer trust and loyalty: an empirical study in a retailing context. The Service Industries Journal, 30(9), 1439–1455. https://doi.org/10.1080/02642060802621478

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Syahputra, A., Nasution, MS, Razali, R., & Nadilla, T. (2021). Sharia Economic Socialization for Millennial Generation (Case Study on Al-Muslimun Integrated Dayah Students). Dimasejati: Journal of Community Service, 3(1), 19–28. https://doi.org/https://doi.org/10.24235/dimasejati.v3i1.8093

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